Refund Policy

Effective Date: January 1, 2025

1. General Policy

At MyMechanic India, we strive to provide the highest quality car services. If you are not satisfied with our services, we offer refunds under certain conditions as outlined in this policy.

2. Eligibility for Refunds

You may be eligible for a refund if:

• The service was not performed as described
• There was a significant delay in service delivery without prior notice
• Parts installed were defective or not as specified
• Service was cancelled by MyMechanic before completion

3. Roadside Assistance (RSA) Refund Policy

For on-demand Roadside Assistance (RSA) and emergency breakdown services:

• Non-Refundable After Dispatch: Once an RSA order is confirmed and the mechanic has been dispatched and is on the way to the customer’s location, the order is non-refundable.
• Pre-Dispatch Requests: Refunds may only be considered before mechanic dispatch, subject to applicable terms and conditions.
• Transparent Pricing: Any additional charges, if applicable, will be communicated to the customer before the work is carried out.

4. Non-Refundable Services

The following are generally non-refundable:

• Services already completed to satisfaction
• Inspection and diagnostic fees
• Parts that have been installed and used
• Services cancelled by customer after work has begun
• RSA emergency orders after mechanic dispatch

5. Refund Process

To request a refund:

1. Contact us within 7 days of service completion
2. Provide your booking reference number and details
3. Explain the reason for your refund request
4. Our team will review and respond within 5-7 business days

6. Refund Methods

Approved refunds will be processed using the original payment method within 10-14 business days. Bank processing times may vary.

7. Partial Refunds

In some cases, we may offer partial refunds based on:

• The portion of service completed
• Parts that cannot be returned
• Time and materials already invested

8. Warranty Claims

If you have issues with parts or services under warranty, please refer to our warranty terms instead of requesting a refund. Warranty claims are handled separately.

9. Contact Us

For refund inquiries, please contact:

Email: [email protected]
Phone: +91 91 480 903 67
WhatsApp: +91 91 480 903 67

This Refund Policy is governed by the laws of India and is subject to change without prior notice.